Career History

Web Content Administrator: The Coal Authority : Feb 2013 - Present

Second/third line support providing information architecture, web development and design, PCI DSS compliance and interface design for transactional services.

Key achievements

  • Complete rebuild of intranet using WordPress to replace incumbent system, delivering greater capability
  • Training of internal staff teams to enable ownership of content on intranet
  • Project lead on transitioning Coal Authority web presence to become part of GOV.UK, working with GDS
  • Lead tester on new B2B service through SOAP web service request system, working with SciSys

Web designer : RK Web Design : Apr 2003 - Present

Freelance HTML/CSS/javascript and website support service, originally started part time in 2003 and now operating full time since April 2012. Providing web design and development services for small and medium sized businesses, from basic professional profile sites to full e-commerce solutions.

Primarily focusing on WordPress based websites to give customers a quick and easy to use CMS that enables them to have immediate control of their site, RKWD provides a bespoke service for each client tailored to their budget.

Key achievements

  • Client base turnover exceeds £300k per annum via RKWD run websites.
  • Serving more than 10 thousand visitors per day through client sites.
  • Customised client site CMS including integration with HSBC and BarclayCard CPI gateways.
  • Collaboration with Sorbet Design to produce award winning sites such as Eclectic Tea.

Content Co-ordinator : Black Library, Games Workshop : Jul 2001 - Mar 2012

Responsible for co-ordinating all product related updates of the BL website including HTML/CSS/javascript and graphic design, ensuring that all products were released on schedule, marketed via newsletter to over 15000 subscribers as well as via Twitter and Facebook. Also provided constant customer service answering queries via phone and email, liaising with warehouse despatch and marketing teams to give excellence service.

Key achievements

  • Instrumental in both graphical and code redesign on three site iterations
  • Design of all templates for 2012 site relaunch to WAI WCAG AA standard using valid HTML/CSS and supporting javascript
  • Technical lead of project team leading to launch of PCI compliant e-commerce platform
  • Spearheading newsletter design to increase conversions
  • Internal technical lead for digital sales system with TradeIT
  • Launching Facebook and Twitter streams with Marketing team

Previous positions

  • Web Developer
  • Direct Sales Manager
  • Web & Direct Sales Manager
  • Web programmer

References

George Mann - Head of Black Library

[email protected]


Andy Smillie - Marketing and Direct Sales Manager

[email protected]

Technical skills

  • Hand coding of HTML5 / CSS3
  • WAI and W3C standards compliant code.
  • Web User Interface / User Experience design.
  • JavaScript including the jQuery library.
  • Wordpress customisation and theme development.
  • Server technologies such as PHP and MySQL.
  • Understanding of PCI DSS compliance and credit card handling systems at multiple levels.
  • Experience with Photoshop and Illustrator.
  • WordPress theme design and customisation.
  • Social Media management.
  • DNS management.

Team skills

  • Project work due to broad skill range.
  • Commercial awareness.
  • Strong communication skills.
  • Cross departmental relationships
  • External business partnerships.
  • Social Media promotion.
  • Team management.
  • Technical support & training.

Training

Games Workshop internal courses

  • Personal Development Programme
  • Project planning & management
  • Critical path planning
  • Influencing skills
  • Managing under pressure

Education

BEng Electronic & Software Engineering
University of Aberdeen, 2001

View this Curriculum Vitae online - http://cv.ragnarkarlsson.com